Privacy Policy

1. Information We Collect

1.1 Information you provide directly. When you fill out our contact form, we collect your name, email address, phone number, the type of project you are enquiring about, and any project details or message you choose to share. We also collect information you send us directly by email, phone, or WhatsApp.

1.2 Information collected automatically. When you visit the Website, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type and version, device type, operating system, pages viewed, time spent on the Website, referring website, and general location at a city or country level. We use Google Analytics to understand how visitors use the Website, and Microsoft Clarity to analyse on-page behaviour — such as clicks, scrolling, and navigation patterns — through session recordings and heatmaps. We do not use either tool to identify you personally, though Google's and Microsoft's own privacy policies govern how they process this data on our behalf.

2. How We Use Your Information

We use the information we collect to respond to your enquiries and discuss potential projects, to understand how the Website is used so that we can improve it, to send you information you have requested, and to meet our legal and accounting obligations where applicable. We do not sell your personal information to third parties.

3. Cookies

The Website uses cookies set by Google Analytics and Microsoft Clarity to recognise your browser across visits and gather usage statistics. You can control or disable cookies through your browser settings, though some parts of the Website may not work as intended if you do so.

4. How We Share Information

We do not sell or rent your personal information. We may share it with service providers who help us operate the Website and our business — such as our analytics providers, email or hosting providers, and messaging services like WhatsApp — and when required to comply with a legal obligation, court order, or government request, or to protect our rights, property, or safety, or that of others.

5. Data Retention

We retain enquiry information for as long as needed to respond to you and for a reasonable period afterward in case you return, or as required to meet legal, accounting, or reporting obligations. You may ask us to delete your information at any time, as described in Section 7.

6. Data Security

We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

If you are located in India, the Digital Personal Data Protection Act, 2023 gives you certain rights over your personal data, including the right to obtain a summary of the personal data we hold about you and how it is processed, the right to correction and updating of your data, the right to erasure of your data (subject to any legal retention requirements), and the right to withdraw consent and seek grievance redressal. To exercise any of these rights, contact us using the details in Section 10.

8. Children's Privacy

The Website is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

The Website links to third-party platforms such as Instagram, LinkedIn, and WhatsApp. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

10. Grievance Officer / Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights over your personal data, please contact:

designICON Architects

1386, Lower Ground Floor, Sector 52, Gurugram, Haryana 122011

Email: contact@designicon.co.in

Phone: +91 87440 00188

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated version on this page with a revised "Last updated" date.